Refund Policy

If you encounter any issues with a product, please contact our warranty service team at contacts@icctvzone.com before returning the item for repair. Our team will provide you with further instructions and details.

Contact Details for Warranty Service Team:

Email: Sales@icctvzone.com

Working Hours: 9:30 am - 12:00 pm / 1:30 pm - 7:30 pm (Beijing Time, excluding weekends and holidays)

If you need to send the product back for repair, please follow the instructions below:

1. Contact us via email at sales@icctvzone.com to obtain the warranty return address.
2. Ship the package through the local post office and indicate "used and as a gift to my friend" on the shipping documents. Avoid using DHL, UPS, or other express services, as they may incur high customs fees and clearance issues.
   (Please do not return phones via DHL/UPS/FEDEX/TNT express services. China customs have strict regulations for packages shipped through express services, and we may not be able to receive the package. Please use local postal services or follow the instructions provided by the ICCTVZONE service team.)

3. Clearly mark your order number on the shipping documents to ensure proper identification.
4. Include a note with your return information inside the package, including your full name, detailed address, postcode, and phone number.
5. Take photos of the delivery process and inform us while providing the tracking number if available.

ICCTVZONE Product

Please note that we cannot accept changes or cancellations for orders that include DAHUA products. If you purchase DAHUA products from ICCTVZONE, we will notify you of the delivery time and proceed with the order. Typically, DAHUA products require 30 working days for delivery when ordered through ICCTVZONE.

Return Policy

Please inspect the package in the presence of the courier.

Our QC team thoroughly tests all ordered products to ensure they are functioning correctly before they are packed and shipped to you. Additionally, all goods pass the necessary quality assurance checks at the factory.

icctvzone.com's Standard Return Policies apply only to products purchased directly from icctvzone.com. All returns require a Return Merchandise Authorization (RMA) number. The Compensation First policy is available to address all issues.

Defective Item

* Within 7 working days after receiving the item

If a product purchased from icctvzone.com is found to be defective (physical damages and damages caused by incorrect usage are excluded) within 7 working days of receiving the item, you may return it for replacement (the product must be new) or a full refund. Please note that you are responsible for the freight cost from your address to ICCTVZONE. The returned product for replacement must be new and complete.

When returning the product, choose an inexpensive shipping method with a tracking number, if possible. Avoid using DHL, UPS, FEDEX, TNT, or other express services, as China customs have strict regulations for packages shipped via express services. Please use local postal services or follow the instructions provided by the ICCTVZONE service team. If the shipping method with an available tracking number is expensive, you may use a non-tracking number shipping method or ship it back using your local postal service. Ensure that you keep all shipping receipts until your issue is resolved.

* After 7 working days since receiving the item

If the item becomes defective after 7 working days from shipment, you can still send it back to us. We will assist in forwarding the item to the manufacturer for repair. You are responsible for the shipping cost of returning the item and any costs incurred during the repair process. If the manufacturer